Service
Managed IT support
The IT department you don't have, on a fee. We answer when something breaks and handle the dull work that stops it breaking.
In short
Managed IT support for offices in Albania: remote and on-site help in Tirana, account and workstation management, updates, preventive maintenance and periodic checks on backups, access and network.
Most of an office's IT work is not an emergency. It is the new person starting on Monday who needs a working desk, the printer that stopped appearing, the colleague who changed phone and can no longer authenticate, the updates nobody installs because nobody owns them. Small things, which still eat hours from someone who should be doing something else.
With a managed service those things have an owner. They stop piling up on whoever in the office is considered good with computers, and they stop turning into serious problems after months of postponement. On top of that comes the part nobody ever asks for but which is worth the most: checking that backups actually run, that leavers' accounts are closed, that equipment firmware is current.
What the service covers
Remote support
The default channel for most requests, with agreed response times rather than best effort.
On-site work in Tirana
When the problem is physical, or when explaining it remotely costs more than showing up, we show up.
Onboarding and offboarding
Workstation, account, permissions and software ready for joiners. Access closed and data recovered for leavers, the same day.
Preventive maintenance
System and firmware updates, disk health checks, clearing out whatever is slowing machines down.
Periodic reviews
A fixed pass over backups, active accounts, available space and network equipment, with a short report of what was found.
Up-to-date inventory
Who has which machine, under what warranty and since when. That is the basis for planning refreshes without surprises.
Pay-per-call or managed fee
Both models exist. This is the practical difference.
| Aspect | Pay-per-call | Managed fee |
|---|---|---|
| Cost | Variable, unpredictable | Fixed, clear budget |
| Priority | Queued with everyone else | Agreed in the contract |
| Prevention | None, you react afterwards | Included in the service |
| Knowledge of the environment | Rebuilt from scratch each time | Documented and maintained |
| Supplier incentive | Earns when things break | Earns when things work |
A detail that matters more than it looks
On a managed fee our interest lines up with yours: fewer failures means less work for us. With per-call billing the incentive is exactly reversed, which is why some environments stay fragile for years.
Questions about this service
Response times are agreed in the contract and vary by plan: a whole office down and a printer that will not print do not carry the same priority, and it is right that this is written.
Related services
Contact
Tell us how many workstations, and by when.
You get a concrete proposal back: hardware, network, backup and support, to buy or to rent. No commitment.